Systems Administrator – Hosting Platform

• Administer the custom hosting platform, ensuring security, performance, and uptime as site volume scales from dozens to thousands
• Perform deep-dive root-cause analysis on customer site issues and apply fixes within the company's hosting configuration
• Convert recurring problems, fixes, and edge cases into structured SOPs in the internal playbook system
• Use and manage AI agents, including Claude Code, for routine operational tasks
• Build validation loops and human safeguards around AI outputs
• Manage stable onboarding of customer sites transitioning from plugin-only to fully hosted environments
• Communicate in Slack with leadership and engineers to flag risks and recommend system safeguards
• Oversee servers and hosted customer sites and resolve complex technical issues

• Proven, hands-on experience hosting web applications and WordPress environments
• Ability to remain calm and effective during site outages
• Ability to investigate root causes rather than relying on surface-level fixes or generic textbook approaches
• Enthusiasm for managing AI agents and establishing rigorous human oversight
• Willingness to work within the company's specific hosting architecture and internal tooling
• High integrity when handling root/admin-level access
• Excellent written English for Slack alignment and SOP creation
• At least 2 hours of work overlap between 8:00 AM and 11:00 AM US Eastern Time
• C1 English level required
• Resume and audio recording must be submitted in English
• Valid Loom video introduction required
• Internet speed test screenshot required

• Remote work
• Full-time Monday–Friday schedule
• Opportunity to work with AI agents and modern hosting infrastructure
• Exclusive Facebook community and remote opportunities for LATAM candidates