Customer Support, French Speaker

• Support French-speaking customers of a global payments leader by phone, chat, and email
• Assist customers with lost or stolen cards, card benefits, rejected purchases, and balance checks
• Log every interaction accurately in the CRM
• Handle around 10–20 cases per day
• Later take on email and social media support
• Complete a 2-week nesting period, with the first week on-site in Athens

• Candidates must be based in Greece
• French at native level or C1
• B1 English
• 2+ years of call center experience
• Financial services experience is a strong plus
• Strong written communication
• Good PC skills
• Multitasking ability
• Ability to work rotating shifts on a 24/7 account, including about two weekends per month and occasional night shifts
• Updated CV in English

• Work from home / remote work
• Relocation support available for candidates outside Greece
• Up to 200 € productivity bonus on top of base salary, subject to targets
• Built-in raises: 1,100 € gross after 12 months and 1,150 € gross after 3 years
• 2-week nesting period and training
• Opportunity to move from frontline support into back-office tasks
• Gain financial services experience
• International brand and approximately 10 professional client tools