Accounts Receivable Specialist

• Prepare and send accurate invoices, statements, and supporting documentation
• Maintain customer records, including billing addresses, contacts, payment terms, tax details, and account changes
• Review or help establish customer credit limits and payment terms
• Review bank activity, lockbox information, checks, ACH payments, wires, credit card payments, and remittance details
• Manually post and apply customer payments in Sage 100
• Research and resolve unapplied cash, short payments, overpayments, deductions, and misapplied payments
• Monitor aging reports and maintain a consistent collection cadence
• Contact customers by phone and email regarding invoices, balances, payment commitments, disputes, and overdue accounts
• Maintain collection notes, promise-to-pay dates, and account status updates
• Research invoice discrepancies and collaborate with sales, operations, and accounting to resolve disputes
• Process and apply approved credit memos, customer credits, adjustments, and write-offs
• Reconcile customer accounts, the AR subledger, revenue accounts, and related general ledger activity
• Prepare AR aging, collection, dispute, and cash receipt reports for management
• Provide occasional administrative support to company leadership, including scheduling, document preparation, and follow-up coordination
• Own the full accounts receivable desk for an established, mid-sized US company and help keep cash flow, customer accounts, and billing records accurate

• Recent, long-term, hands-on full-cycle AR experience with a stable job history
• Personally handled collections, manual cash application, credit terms, credits, disputes, and reconciliations, ideally within a one- or two-person AR team
• Recent experience supporting a US-based company or communicating directly with US customers
• Clear, easily understood spoken English for unscripted customer calls, plus strong written English
• Proficiency in Excel and experience with accounting or ERP systems, with a strong grasp of debit and credit mechanics
• Full-cycle AR: invoicing, cash application, collections, aging, and reconciliation
• Basic accounting principles and debit and credit mechanics
• Sage 100 or comparable ERP, Microsoft Excel, Outlook, and Microsoft Office Suite
• Payment research across checks, ACH, wires, lockbox, and credit card remittances
• Computer with at least 8GB RAM and an Intel i5 or AMD Ryzen 5 processor or higher
• Internet speed of at least 40MBPS
• Headset with extended noise-canceling microphone and webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home
• Reliable internet connection
• Own computer with Intel Core i5 or similar or higher
• Ability to work 40 hours per week, Monday to Friday, 6:00 AM–3:00 PM Pacific Time

• No benefits package included