Accounts Receivable Officer – Dayshift

• Manage accounts receivable processes, including invoice finalisation, payment allocation, reconciliations, and account administration using Xero
• Review and process customer order data received through the Order Management System (OMS) and eCommerce platform integrations
• Identify and correct pricing, discount, and invoicing discrepancies before invoice finalisation
• Process customer account applications and support new account setup
• Allocate customer payments daily and maintain accurate reconciliation records
• Monitor overdue invoices and conduct debtor management activities, including email reminders and collections follow-up
• Make initial escalation calls to customers regarding overdue accounts when required
• Support management of medium- and high-risk customer accounts and escalate issues as appropriate
• Monitor customer credit terms and assist in minimising financial risk
• Report overdue debts and accounts receivable concerns to the Finance Manager
• Respond to customer enquiries relating to orders, products, accounts, and payments
• Manage shared inboxes and ensure enquiries are actioned or escalated promptly
• Liaise with dispatch and internal teams to support efficient order fulfilment and account processing
• Process credit notes in line with quality assurance requests
• Prepare ad hoc reports and provide accounts receivable support to assist business decision-making
• Assist with audit documentation, finance administration tasks, and staff training as required
• Provide ongoing support to the Finance Manager and wider team
• Perform other duties relevant to the position as required

• Minimum 3+ years' experience in Accounts Receivable, Collections, Debtor Management, Order Management, Sales Support, or a similar finance support role
• Strong experience in high-volume accounts receivable environments, including payment allocation, reconciliations, and collections
• Experience conducting professional debtor follow-ups via email and phone
• Intermediate Excel skills
• Strong attention to detail and accuracy across financial and administrative processes
• Excellent written and verbal communication skills
• Ability to work independently while effectively collaborating with internal stakeholders
• Strong organisational, time management, and problem-solving abilities
• Ability to manage sensitive customer and financial information confidentially

• Work from home
• Dayshift: 0600 AM–0300 PM PHT (adjustments will be made for daylight saving time)
• Monday to Friday; weekends off
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs