Customer Success Analyst – CSM

• Develop and implement strategies and initiatives to reduce churn across the customer portfolio
• Identify upsell and cross-sell opportunities with client companies
• Monitor and ensure the satisfaction of companies using VExpenses
• Participate in customer meetings and track their expectations regarding the value delivered by VExpenses solutions
• Proactively manage customers in the portfolio through frequent communication to build relationships and identify issues requiring attention

• Availability to work 40 hours per week
• Proven experience in Customer Success, specifically managing a B2B customer portfolio
• Experience in customer retention and churn prevention
• Experience with cross-selling and upselling techniques
• Experience with Health Score, NPS, CSAT, KPIs, and OKRs
• Experience as a CSM, Customer Success Analyst, or in a related role
• Strong organizational skills to manage information from multiple customers
• Negotiation skills
• Empathy
• Teamwork
• Excellent communication skills
• Experience working at a startup and/or SaaS company is a plus
• Experience with projects involving artificial intelligence is a plus
• Experience with Pipedrive is a plus
• Interest in technology and dynamic work environments is a plus

• Fully remote work throughout your employment
• National medical insurance with no co-pay
• Flexibility to allocate your benefits toward meal vouchers and/or food vouchers
• Educational benefit offering more than 50% off language courses, undergraduate and graduate programs, MBAs, mentoring, and more
• Access to discounted medications and healthcare products
• All work equipment provided, including laptop, headset, mouse, and more
• Referral bonuses for candidates hired through the recruitment process
• Access to Wellhub and TotalPass, with a variety of wellness solutions
• Close interaction with founders and partners
• Plenty of freedom—and support—to be yourself
• Relaxed and collaborative work environment
• Casual dress code
• Access to a dental plan
• Extended maternity and paternity leave
• Birthday day off
• Extensive learning and growth opportunities