Front Desk

• Answer calls promptly and professionally as the first point of contact for patients and families
• Guide patients through intake and ensure required forms are complete
• Assist with appointment scheduling and route patients to appropriate teams
• Process referrals and medical orders accurately and on time
• Coordinate requests and transmission of medical records to external facilities in compliance with HIPAA standards
• Resolve patient concerns quickly and empathetically
• Identify patients who may benefit from additional support and connect them with appropriate care navigation and coordination services
• Process patient copays and coinsurance with billing staff as needed
• Provide basic technical support for virtual visits, including video setup and login troubleshooting
• Serve as the virtual front desk for Isaac Health’s multidisciplinary virtual memory clinic

• 2–3+ years of experience in healthcare, medical reception, patient services, or call center support
• U.S. healthcare experience required
• Registered Nurse (RN) license strongly preferred but not required
• Excellent phone presence and communication skills
• Ability to speak clearly and empathetically with older adults
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities
• Familiarity with virtual care platforms, scheduling systems, and collaboration tools, including EMRs, Zoom, Slack, and call center software
• Reliable high-speed internet connection
• Availability to work U.S. business hours, covering Eastern Time or Pacific Time

• Competitive compensation with opportunities for advancement
• Stable, long-term position with a mission-driven U.S. healthcare company
• Training and mentorship in dementia care and patient experience excellence
• Career progression opportunities in care navigation, clinical operations, patient experience, or quality assurance
• Fully remote work
• Full-time, 40+ hours/week