Senior Managed Services Consultant

• Deliver and communicate the value of customers’ investment in Sprinklr solutions to drive retention and growth
• Drive adoption and usage of new products and features across business units, teams and markets
• Establish and nurture trusted relationships with customers, agencies and stakeholders
• Act as the customer’s day-to-day strategic advisor
• Identify and articulate customer requirements and generate end-to-end solutions
• Tie customer needs to Sprinklr use cases, product features, benefits and value propositions
• Analyze and increase contract consumption, product adoption, upsell and cross-sell
• Act as day-to-day contact for brand, agency and system administrator stakeholders
• Help brands and agencies build social media campaigns and process flows through Sprinklr
• Identify platform gaps and optimization opportunities; design and configure solutions
• Oversee additional software deployment enablement in line with architecture and client requirements
• Identify operational efficiency improvements and AI opportunities to drive ROI
• Capture product improvement opportunities and collaborate with product managers and engineering
• Maintain knowledge of native channel products and all Sprinklr software products
• Improve clients’ social service and its alignment with core business
• Provide ongoing and ad hoc customer training
• Identify opportunities for customer references and case studies
• Maintain platform relevancy as business needs change

• 4+ years of experience in account management at a brand, agency or tech company
• Experience in web technologies, CRM or SaaS platforms and digital marketing across social platforms
• Strong product acumen and evangelization experience
• Excellent written and verbal communication skills
• Multilingual skills (Spanish, Portuguese, or others) would be a plus
• Analytical mindset, attention to detail, problem-solving and critical-thinking skills
• Ability to identify and articulate client issues and devise and implement solutions
• Ability to work under tight deadlines and manage multiple assignments and projects
• Ability to interpret industry trends across different verticals and lines of business
• Ability to engage with stakeholders across the globe and lead customers through change management
• Advanced analytical skills and competency in data tools and methodologies
• Ability to collate, harmonise and visualise data and present statistical merit in a business case
• Industry-specific knowledge across different verticals or lines of business preferred
• Experience with social technology platforms including Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat and TikTok
• Direct experience with social media management software preferred
• Strong time management skills and accurate time tracking for billing purposes

• Voluntary healthcare coverage for you and your family in countries where applicable
• Paid time off
• Open Mentoring Program supporting professional growth
• Reasonable accommodations available upon request during the interview process