Field Service Engineer

• Cover the customer base across the Benelux, supporting the wider Benelux-Nordics region as required
• Perform field service as advised by Customer Care in conjunction with the Service Leader
• Install, maintain, and repair current and future Life Science/Diagnostics instrument portfolio
• Provide first-line onsite user training on Life Science and Diagnostics systems
• Organise routine monthly maintenance
• Ensure service documentation, circuit diagrams, Service Data Bulletins, and manuals are current and correct
• Maintain ancillary documentation in accordance with the Quality Management System
• Align working practices with department performance targets and demonstrate compliance
• Maintain service spares and inventory records, reporting and resolving anomalies
• Ensure tools and test equipment are adequate and calibrated on schedule
• Complete Work Orders and associated documentation within one day of completion
• Return e-learning and expense claims on time
• Perform agreed tasks defined through the Goal Statements

• Relevant education or equivalent experience (e.g., a Bachelor’s degree in Electronic Engineering or Biotechnology)
• Experience in a customer service environment, preferably with Diagnostic and Life Science instrument applications
• Good communication skills
• Strong customer service ethic
• Prepared to travel, with an occasional night away from home might be required
• Valid full BE/NL driving licence required

• Strong technical support and mentoring
• Meaningful work with professional customers
• Focus on career development
• Salary package
• Commission
• Company car
• Private healthcare
• Life insurance