Systems Engineer – Enterprise Applications Support

• Provide Tier 2 and Tier 3 support for off-the-shelf software packages
• Install Tier 3 and certain Tier 4 information systems and conduct user training
• Install and support specialized systems, such as warehouse systems
• Monitor software updates and new software releases and recommend migrations when necessary
• Follow new software releases that may interest the company and recommend purchases
• Update validation status of information systems applicable to CFR 21 Part 11
• Study project-specific IT equipment provided by clients, conduct user training, and provide equipment support
• Conduct regular technical audits to check compliance with PSI standards for specialized equipment and Tier 3–4 systems

• University or College degree, Computer Science/IT specialty
• Solid technical background
• Experience supporting business applications, software platforms, or enterprise systems
• Prior experience in systems analysis is a plus
• Experience with Jira Service desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• Experience with creating SQL queries
• Background in testing, including preparing test cases and execution of test scripts, is a plus
• Excellent communication and collaboration skills
• Strong analytical skills
• Ability and desire to work in a service-oriented and customer-focused environment

• Intensive induction program
• Technical and industry-related trainings for an optimal start and continuous development
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work