Senior Operations and Compliance Analyst

• Perform continuous operational monitoring of TAG IMF participants.
• Ensure the distribution and follow-up of irregularity notices (CSOs).
• Monitor response SLAs and support the preparation of documentation for regulatory and dispute processes.
• Conduct the triage and initial handling of manual regulatory monitoring alerts (INCs and PRBs).
• Send standard communications to Participants.
• Track dispute response deadlines, maintain the spreadsheet of sent CSOs, and record justifications received from participants.
• Organize analyses, create tracking views, and work with large datasets related to customers’ operational monitoring.
• Collect, organize, and archive evidence to support inspection, penalty, and OFP investigation stages.
• Keep tracking dashboards in Trello and Google Sheets, as well as tickets in ServiceNow/TAGhub, up to date.

• Microsoft Office / Google Sheets (Intermediate): Proficiency in control spreadsheets, filters, and the organization of operational databases.
• Previous experience with ticketing tools (ServiceNow, Salesforce, TopDesk, Jira, or Zendesk), internal communication platforms (Slack or Microsoft Teams), and visual task management tools (Trello).
• Strong attention to detail, strict adherence to deadlines, and the ability to manage operational routines without compromising quality.
• Preferred: Basic knowledge of the payments industry and Central Bank of Brazil regulations (BCB Resolutions No. 264 and 304), as well as observability and data tools (Looker Studio, Datadog, Power BI).

• Health and dental insurance
• Vitta Digital Hospital: doctors, therapists, and a healthcare team available 24/7 through your phone
• Meal and/or food allowance
• Birthday day off
• Work from home
• Remote work allowance (for remote positions only)
• Flexible hours
• Gympass
• Childcare assistance
• Profit-sharing plan
• Life insurance