VMware Infrastructure Analyst – N3

• Provide specialized N3 technical support for VMware environments, investigating and resolving critical incidents
• Administer and troubleshoot VMware vSphere, ESXi, vCenter Server, and vSAN environments
• Manage virtualization clusters, including High Availability (HA) and Distributed Resource Scheduler (DRS)
• Perform preventive and corrective maintenance on virtualized infrastructure
• Execute software and firmware updates, patching, and security fixes
• Administer and troubleshoot Dell PowerEdge servers and Nutanix infrastructure
• Configure, administer, and troubleshoot virtual networks using Distributed Switch (vDS) and Standard Switch (vSS)
• Proactively monitor the environment, identifying risks, failures, and opportunities for improvement
• Conduct capacity, performance, availability, and resource utilization analyses
• Resolve incidents related to virtualization, storage, connectivity, and infrastructure
• Support environment recovery and business continuity processes
• Prepare and maintain technical documentation, incident reports, and improvement recommendations
• Provide knowledge transfer and technical guidance to internal teams
• Work in accordance with operational procedures, support schedules, and contract-defined SLAs
• Maintain availability in line with the agreed coverage model, including emergency call-outs

• Strong experience administering VMware vSphere 7 or later environments
• Advanced knowledge of VMware ESXi, vCenter Server, and vSAN
• Experience managing VMware clusters and high-availability features such as HA and DRS
• Knowledge of VMware Distributed Switch (vDS) and Standard Switch (vSS)
• Experience with Dell PowerEdge servers and Nutanix infrastructure
• Knowledge of networking, VLANs, TCP/IP, DNS, and shared storage
• Experience with firmware updates, patch deployment, and infrastructure upgrades
• Advanced troubleshooting, log analysis, and complex problem-solving skills
• Experience working in critical, high-availability corporate environments
• Ability to work independently on high-severity incidents
• Availability for remote support according to the agreed schedule or on-call arrangement, including weekends and holidays