Sales Support Specialist

• Provide day-to-day administrative and operational support to the sales team
• Prepare and process customer quotes, orders, renewals, and associated documentation
• Manage license agreements, subscriptions, and license renewals through ConnectWise
• Coordinate procurement activities, including ordering, receipting, and product delivery
• Monitor stock levels, track stock movements, and assist with stock takes as required
• Liaise with suppliers to track orders, manage backorders, and maintain vendor relationships
• Assist customers and internal teams with warranty claims and product-related inquiries
• Maintain accurate customer, agreement, and sales activity records within ConnectWise
• Escalate pricing, delivery, or service issues to the relevant Account Manager
• Stay informed on current technologies, products, and industry trends
• Perform other duties as required to support the sales and operations teams

• 2+ years of experience in Sales Support or similar role
• Experience preparing quotes, renewals, and processing orders
• Strong Microsoft Office and CRM/system skills
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Able to manage priorities and meet deadlines
• Proactive, reliable, and a strong team player
• Good problem-solving and numerical skills
• Willing to learn and grow
• IT industry exposure is a bonus
• Relevant qualifications or vendor certifications are advantageous
• Ability to work Monday to Friday, 8:00AM–5:00PM Australian Time

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
• Continuous training
• Personal and professional development opportunities
• Competitive benefits