Account Receivable Clerk, Collections

• Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts
• Support AR operations through billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance
• Review customer accounts, payment terms, credit holds, payment history, outstanding balances, and collection notes
• Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and payment disputes
• Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and approval documentation
• Coordinate cross-functional AR projects by clarifying ownership, tracking risks and deliverables, managing timelines, and driving completion
• Maintain accurate AR records, customer communications, collection notes, account review status, credit approvals, issue resolutions, and supporting documentation
• Support AR improvement projects by tracking action items and deliverables, updating process documentation, monitoring deadlines, preparing status updates, and supporting initiatives through completion
• Recommend process improvements to reduce billing errors, improve collections effectiveness, strengthen AR controls, and improve workflow
• Collaborate with Sales, Finance, Billing, Customer Support, Operations, and internal project stakeholders

• Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role
• Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes
• Working knowledge of invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows
• Knowledge of AR credits, credit memos, invoice corrections, adjustments, rebills, customer credit balances, and approval documentation
• Project management knowledge and experience, including project plans, deliverables, deadlines, stakeholders, process documentation, status reporting, and action-item follow-up
• Excellent attention to detail and ability to identify discrepancies, missing information, duplicate transactions, and billing or collection risks
• Strong organizational, analytical, problem-solving, and time-management skills
• Clear and professional communication skills with internal teams and customers
• Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, CRM tools, billing systems, or project tracking tools
• Must pass a background check
• Candidates may be asked to verify legal name, current physical location, valid contact number, and residential address

• Competitive compensation
• Full-time employees participate in the ownership program
• Flexible work culture
• Remote, hybrid and in-office collaboration spaces vary by role, team and location
• Generous time off, including local holidays
• Annual “Dim the Lights” period in late December
• Comprehensive wellness programs
• Mental health support
• Learning and development resources
• Professional development tools
• Tuition reimbursement
• Technology and tools needed to do your best work
• Motivosity employee recognition program
• Inclusive, supportive culture with meaningful connection