Director, Business and Process Optimization – Pharmacovigilance

• Provide strategic leadership for departmental operations and resourcing in a complex cross-functional environment
• Develop and execute strategies for continuous process improvement and organizational performance optimization
• Provide management and strategic direction to business operations/corporate functions
• Participate with senior leadership in developing and authorizing strategic business plans
• Oversee cross-functional activities, projects and initiatives, delivering strategic insights, analyses and recommendations
• Assess compliance with cross-functional processes, systems/applications, training and communications
• Serve as business lead for large, complex, cross-functional process improvement initiatives
• Collaborate with stakeholders, peers and leaders on strategy, execution and communications planning
• Provide administrative oversight including staffing, budgeting, scheduling and long-term planning
• Provide strategic direction through line management of a team
• Oversee recruitment, induction, talent development and staff retention
• Provide ongoing coaching, feedback, performance appraisals, development plans and career coaching
• Develop and implement business plans and forecasts
• Support and drive process and systems optimization activities
• Provide oversight and responses for client or internal process audits and/or CAPAs
• Cultivate a culture of continuous improvement
• Act as an internal transformation consultant for M&A integration activities

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• Extensive pharmacovigilance experience
• Experience with process improvement, safety applications and systems
• Demonstrated line management experience
• Extensive leadership experience in pharmacovigilance from a service provider environment
• Experience optimizing processes and managing through to implementation
• Outstanding leadership and management skills
• Advanced skill in process development and improvement, especially as it applies to clinical and post-marketing pharmacovigilance
• Excellent project management skills
• Superior attention to detail, investigative and analytical skills
• Outstanding interpersonal, negotiation and problem solving skills
• Superior computer skills, including an effective understanding of clinical management and pharmacovigilance technology and systems
• Expert understanding of clinical trial practices, processes, regulatory guidelines and directives
• Superior oral and written communication skills, including the ability to communicate in English, both orally and in writing
• Ability to direct and promote teamwork in a multidisciplinary and/or multicultural team setting
• Ability to drive innovation in developing new ideas related to process improvements
• Outstanding organizational, judgment, analytical, decision-making and interpersonal skills to manage complex projects in parallel and rapidly changing priorities

• Remote work options
• Flexible work environment
• Growth opportunities
• Collaborative team environment
• Coaching and feedback
• Formal performance appraisals
• Development plans and career coaching
• Talent development and retention support
• Global, multicultural workplace
• Opportunity to work with experts in clinical research, pharmacovigilance, and quality consulting