Business Operations & Accounting Support Specialist

• Act as a subject-matter and platform expert for Pennylane’s customer base
• Serve as a liaison between client business owners, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help accountants integrate their data into Pennylane to facilitate migration
• Receive, qualify, and resolve accounting-related requests
• Track requests through to the complete resolution of tickets
• Handle increasingly complex customer requests
• Create and update help resources to foster customer self-service
• Share accounting knowledge and hands-on experience with colleagues
• Provide product teams with well-structured feedback on customer usage
• Identify areas for improvement and lead improvement projects

• Accounting qualification (BTS CGO, DCG, BTS PME-PMI Business Administration Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Previous experience working directly with business owners is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Excellent written communication skills and the ability to explain concepts clearly and professionally to users
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Candidates must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe
• Proficiency with ticketing or documentation tools such as Intercom, Zendesk, or Notion

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• Between 6 and 12 additional RTT days, on top of 5 weeks of paid annual leave
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or from a coworking space
• BSPCE stock options
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac computer
• Tech Days every 3 months for remote employees
• Annual company off-site