Learning Experience Designer

• Create engaging, accessible, and effective learning experiences helping customers and administrators understand Dropbox products, complete key tasks, and achieve their goals
• Design, develop, publish, and maintain customer learning experiences across Dropbox products and education platforms
• Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and instructional resources
• Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps
• Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation
• Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers
• Responsibly leverage AI tools for content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs
• Improve learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards

• Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content
• Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction
• Experience using content-authoring, learning-management, or publishing platforms
• Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content
• Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability
• Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines
• Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy
• Preferred: Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths
• Preferred: Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools
• Preferred: Experience supporting product launches, localization, or customer self-service education programs
• Preferred: Experience using learning analytics, customer feedback, or content-performance data to inform improvements
• Preferred: Experience collaborating with distributed teams in a technology or SaaS environment