Senior Forward Deployed Engineer, Managed Services

• Build, configure, and tune AI Agents beyond initial implementation to expand automation and drive credit consumption
• Design and manage context-aware prompts for customer AI Agent use cases
• Serve as subject matter expert on Outreach AI Agents and embed them into customer workflows and sales processes
• Apply and refine agent playbooks, prompt libraries, and implementation frameworks
• Manage configuration for onboarded customers; identify gaps and opportunities and design, configure, and troubleshoot solutions in real time
• Train client administrators on platform use, best practices, and functionality
• Act as the Outreach Admin's main point of contact and trusted advisor
• Partner with GTM Account Teams on expansion, renewal, and delivery needs
• Resolve escalations and at-risk accounts and share trends with the Practice Manager
• Stay current on Generative AI and LLM developments relevant to Outreach Agents
• Track KPIs and adjust to stay on target
• Mentor and share knowledge with fellow consultants
• Set team-wide best practices for agent configuration and prompt design
• Act as a technical escalation point for peer consultants and partner with Product on customer-driven gaps
• Own a strategic account portfolio and report to a Practice Manager, Managed Services

• 6-8+ years in a technical, customer-facing role at a mid-to-large business, ideally SaaS
• Technical and AI fluency with Outreach or a comparable SaaS platform
• Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows
• Proven ability to influence AI and technology adoption inside customer organizations and turn new capabilities into solutions for real business problems
• Track record hitting utilization, consumption, or renewal-linked KPIs
• Experience building trust and client relationships remotely
• Ability to handle tight deadlines and multiple concurrent engagements
• Self-starter, comfortable with ambiguity and autonomy, quick to pick up complex concepts
• Passion for solving client problems and turning customer vision into product results
• Sharp written and verbal communication
• Track record of owning strategic or high-complexity accounts in a book of business
• Experience mentoring or informally leading peers in a customer-facing technical role
• Preferred: background in sales strategy, renewals, or account expansion
• Preferred: knowledge of lead generation, pipeline management, and KPIs
• Preferred: experience with software delivery lifecycle or application implementation
• Preferred: coaching others on sales process best practices
• Preferred: learning a customer's business strategy, processes, and solutions
• Preferred: experience delivering Managed Services at a software company
• Preferred: experience shaping team-wide playbooks, frameworks, or enablement content

• 25 days annual vacation time + sick time and casual leave
• Group medical policy coverage available to employees and up to 5 eligible family members
• OPD benefit covered up to INR 10,000
• Life insurance and personal accident insurance at 3x annual CTC
• 26 weeks of maternity leave pay
• 15 days of paternity leave pay
• Opportunity to be part of company success via the RSU program
• Diversity and inclusion programs and employee resource groups
• Employee referral bonuses
• Fun company and team outings
• Night-shift allowance