Customer Success Manager – Enterprise

• Own the entire customer lifecycle from onboarding and technical adoption through renewals and expansion
• Drive Net Dollar Retention across the customer portfolio by identifying usage growth opportunities and leading expansion strategies
• Act as the customer’s internal advocate with Product and Engineering
• Use data and critical thinking to anticipate risks and guide long-term strategy
• Partner with Sales on complex deals and Delivery on seamless integration of the Rails of Lending platform
• Build high-trust C-level relationships through high-touch engagement and in-person visits across Latin America
• Contribute to the Customer Success playbook, standards, and processes as the company grows
• Work closely with the CEO, Product, Engineering, Delivery, Sales, and Finance

• 3+ years of experience in Customer Success, Account Management, or Consulting
• Ideally experience within Enterprise SaaS or Fintech
• Ability to understand API-based products and lending infrastructure
• Experience with HubSpot is a strong plus
• Fluent Spanish and English
• Portuguese is a plus
• Ability to take full responsibility for metrics and outcomes
• Knowledge of Churn, NDR, and Adoption metrics
• Ability to turn customer signals into insights and actions in high-pressure, fast-paced environments
• Open to occasional travel across Latin America to meet key clients in person
• Availability and willingness to work as an independent contractor
• Full-time, indefinite contractor status

• Top-of-market salary in USD
• Performance Bonus based on achievement of agreed KPIs
• Remote-first work from wherever you’re most productive
• Unlimited PTO; encouraged to take at least 3–4 weeks off per year
• Private health insurance starting from month 3
• ESOP stock options from day one, with standard 4-year vesting and a 1-year cliff
• Dedicated growth budget for courses, conferences, books, or professional development
• USD 150 referral bonus for every referred person who joins and completes 3 months at AltScore