Customer Service

• Handle inbound calls for U.S.-based home services businesses, including cleaning companies, electricians, plumbers, and landscapers
• Represent the client as part of their front-office team
• Answer calls pleasantly using client-specific greetings
• Take detailed and accurate call summary notes, including customer contact information, inquiry reasons, and key details
• Send complete and accurate call summary notes to the client immediately after each call
• Maintain high attention to detail to avoid typos, errors, or missing information
• Receive training on answering specialized client questions and booking appointments via client CRM/scheduling platforms

• Based in the Philippines
• C1 English level required; speaking strictly in English during the whole shift
• Previous BPO or call center experience preferred
• Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails simultaneously
• Confident communicating directly with U.S.-based clients to confirm directions or process feedback
• Strong attention to detail, accuracy, and strong work ethic
• Motivated, eager to learn, and adaptable to client processes
• Prior work-from-home experience is a plus, but not required
• Internet minimum speed of 40 Mbps with low latency
• Computer with minimum 6 cores, 12 threads, and 8 GB RAM
• Reliable backup power source to ensure continuous uptime
• Submit resume and an English audio recording
• Submit a screenshot of internet speed test results