Customer Success Intern

• Support onboarding of new Tier 3 customers and help them use Kpler products and services successfully
• Respond to customer inquiries via email and chat
• Monitor customer usage, engagement and health indicators, flagging adoption gaps or potential risks
• Support customer health reviews, usage reporting and CRM documentation
• Contribute to webinars, targeted campaigns and follow-up activities
• Create, update and maintain onboarding materials, Help Center articles, guides and tutorials
• Gather customer feedback and identify recurring questions, usage patterns and customer-experience opportunities
• Collaborate with Customer Success, Customer Support, Sales, Product and Marketing teams

• Strong written and verbal communication skills in English
• Curious, proactive and eager to learn about Customer Success, SaaS products, and maritime, commodities and energy markets
• Comfortable working with spreadsheets, data and digital tools
• Experience with CRM or customer engagement platforms is a plus, but not required
• Strong attention to detail and an organised approach to documentation, reporting and follow-up activities
• Analytical mindset with an interest in interpreting customer usage and identifying trends or adoption gaps
• Able to work independently while collaborating effectively with colleagues across different teams and regions
• Problem-solving mindset, strong ownership and willingness to ask questions and continuously improve

• Equal opportunity employer
• Fair, inclusive and diverse work environment