AI Sales Operator

• Review AI-drafted text messages daily and approve, edit, or rewrite them before sending.
• Identify patterns across conversations and determine their causes.
• Update brand prompts and playbooks, then test changes before launch.
• Respond to brand requests and convert them into playbook updates.
• Support new brand launches through brand research, persona and opening-message creation, and offer validation.
• Run and track A/B tests and report results.
• Learn the company console, approval queue, playbook system, prompt workflows, Shopify basics, discount codes, and A/B testing practices.

• You read people well and can identify whether a shopper is ready to buy, has a question, or is done, then reply naturally.
• Sales instinct: answer objections and ask for the sale without arguing or pushing the customer away.
• Curiosity about data and ability to analyze conversation tables, compare volumes, identify anomalies, and investigate causes.
• Ability to fix root causes by identifying missing facts, vague rules, or conflicting instructions and updating them.
• Comfortable regularly using ChatGPT, Claude, or similar AI tools and understanding prompt effects.
• Responsive during working hours and quick to respond in Slack.
• Learns new tools quickly and welcomes feedback.
• Nice to have: sales experience (SDR, BDR, retail, or another role with a close rate), customer support, or live chat experience.
• Nice to have: experience at a DTC brand or ecommerce agency.
• Nice to have: familiarity with Shopify, Klaviyo, Postscript, or similar tools.
• Nice to have: spreadsheet skills or basic SQL.
• Nice to have: something built or automated with AI independently.