Site Payments Associate II

• Compile data from multiple sources to generate payments to sites according to procedural documents and site contracts
• Ensure adherence to country-specific regulations affecting payment ability
• Manage payment responsibilities and workflows to meet contracted timelines and project deliverables
• Build and manage relationships with study sites and occasionally interface with clients regarding payment-specific issues
• Respond to study-related escalations and resolve payment-related findings
• Escalate project risks appropriately
• Train study teams on site payment processes and expectations for requirements and deliverables
• Process investigator payments in middleware and financial systems when required
• Manage refunds, credit notes, late payment fees, pre-payments, and investigator meeting reimbursements
• Build and enter budgets and SVTs when required
• Work on transparency reporting and perform study reconciliations
• Manage and maintain investigator funds trackers for transitioned studies

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
• Technical positions may require a certificate
• At least 2 years of previous experience providing the knowledge, skills, and abilities to perform the job
• Solid organizational skills and strong attention to detail
• Ability to handle multiple timeline-sensitive tasks efficiently and effectively
• Flexibility to reprioritize workload according to changing project needs
• Proficiency in MS Word and Excel
• Preferred experience using CTMS, EDC, or financial systems
• Ability to work independently and as a team member
• English language skills, oral and written
• Ability to extract pertinent information from study documentation and perform data entry
• Familiarity with ICH Good Clinical Practices, country regulatory requirements, and/or applicable tax regulations
• Ability to analyze project-specific data and systems for accuracy and efficiency
• Ability to work under high pressure and maintain intense concentration
• Ability to multitask constantly
• Frequent interaction with clients and associates
• Occasional long, varied hours
• Rare travel and rotating shifts

• Global team environment
• Collaboration and development opportunities
• Scientific excellence-focused workplace