Product Ops

• Turn billing pain points from customers and internal teams into clear problems, requirements, and priorities with PMs and engineers
• Follow agreed billing initiatives through implementation, validation, and rollout
• Help evaluate pricing and packaging changes, including plans, add-ons, credits, trials, and bundles
• Combine customer feedback, usage data, and financial scenarios to make recommendations and measure results
• Coordinate pricing rollouts across product behavior, billing rules, customer communication, internal training, and operational workflows
• Work with Ops to keep self-serve and sales-led journeys consistent
• Partner with Data and Finance on product and billing events, ARR reporting, and revenue recognition
• Build a consistent approach to internal product training
• Structure demos, use cases, FAQs, and supporting materials with Product Managers
• Coordinate training with enablement and product marketing stakeholders
• Identify knowledge gaps and improve training materials and sessions
• Create practical monetization project plans with owners, milestones, dependencies, and success measures
• Use AI and automation to synthesize feedback, maintain knowledge, and simplify recurring workflows
• Establish baseline metrics, deliver an initial training cycle, and own an initial pricing or billing initiative

• Experience delivering cross-functional projects in a B2B SaaS environment, whether in Product Operations, Product Management, Business Operations, or a similar role
• Strong problem-solving skills
• Track record of getting things done across teams, including clarifying ownership, managing dependencies, raising blockers early, and following through
• Confidence with numbers and spreadsheets
• Ability to analyze a funnel, model a pricing scenario, and challenge inconsistent data
• Enough technical fluency to discuss product behavior, billing logic, and edge cases with engineers; coding is not required
• Clear written and spoken communication
• Ownership, curiosity, and pragmatism
• Fluency in English and French
• Nice to have: experience with SaaS pricing, packaging, subscriptions, or billing systems
• Nice to have: experience connecting self-serve and sales-led commercial workflows
• Nice to have: experience with internal enablement, SQL, or AI-powered automation

• Work closely with Product leadership and see how product, monetization, and operations fit together in a growing SaaS business
• Own projects with visible outcomes for customers and internal teams, across monetization and product enablement
• Work with experienced PMs and engineers, with autonomy to propose improvements and carry them through
• Grow a versatile role as lemlist’s product and commercial models evolve