Call Center Agent II

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within required time frames
• Act as liaison between claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Work according to related schedules during service center hours of 8am–6pm CST USA

• High school degree required; Bachelor’s degree preferred
• 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment
• Previous Health Care Call Center/Customer Service Experience
• Must be able to work with minimal supervision
• Comprehensive understanding of covered benefits, coding and reimbursement policies and contracts
• Excellent verbal and written communication skills
• Attention to detail and problem-solving skills
• Proficiency with MS Office applications, especially Word and Excel
• Spanish speaking and written language proficiency preferred
• Candidates may be required to complete a pre-employment criminal background check
• Ability to work across multiple time zones in a hybrid or remote work environment
• Ability to sit and/or stand for long periods in front of a computer using video technology

• Full-time, permanent employment
• Remote work environment
• May require travel dependent on company needs
• Reasonable accommodations for individuals with disabilities
• Equal opportunity and workforce diversity commitment