Customer Support & Accounting Operations Specialist

• Act as a subject-matter and platform expert for customers using Pennylane, accounting and financial management software
• Serve as the liaison between customer business leaders, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help in-house and firm-based accountants integrate their data into Pennylane to facilitate migration
• Continuously develop knowledge of the product, the company, and its various departments
• Receive and qualify accounting-related requests and provide fast, relevant responses
• Track tickets through to complete resolution
• Handle customer requests of increasing complexity
• Create and update help resources to promote customer self-sufficiency
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-founded customer feedback to product teams
• Identify areas for improvement and lead improvement projects

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally including at least three tax reporting periods
• Experience working directly with a business leader is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility in adapting to rapid product changes
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; visa sponsorship is not currently available

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid leave
• The opportunity to improve your English through Busuu
• A monthly budget to support working from home or in a coworking space
• Convenient access to offices located just a few minutes from Saint-Lazare station in Paris
• BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• Mac computer
• Company events, quarterly Tech Days, and an annual off-site
• An inclusive, supportive work environment that promotes personal and professional growth