Intermediate Implementation Consultant, Bilingual English - Spanish

• Participate in all phases of customer implementations, including requirements gathering, installation, scripting, configuration, integration, training, testing, and go-live activities
• Provide post-sales services for software implementation, scripting, upgrades, and migrations
• Lead the project team’s technical delivery to ensure quality, on-time, and on-budget delivery
• Anticipate and resolve project issues and maintain detailed issue tracking and action items
• Gather solution-delivery requirements and understand customer use cases, commands, and parameters
• Drive onsite and/or remote project workshops and customer consultations
• Prepare and review customer-facing technical documentation, including high-level designs, architecture diagrams, go-live checklists, methods of procedure, and acceptance test plans
• Design and write scripts for solution delivery, migration, and static data imports
• Deliver onsite and/or remote product training to customers
• Conduct knowledge transfer when handing projects over to technical support
• Act as liaison between customers, sales, professional services, engineering, and technical support
• Develop service-delivery best practices, mentor colleagues, support onboarding, and contribute to Professional Services processes, documentation, and the knowledge base

• Must be in Mexico, working out of a home office with legal authority to work in that country
• Bachelor’s degree in computer science, computer engineering or related technical discipline, or an equivalent combination of education and experience
• 2–5 years of experience in a customer-facing role implementing complex software solutions
• Strong VM, Unix/Linux, and Unix shell scripting skills
• Experience developing with JavaScript, Python, and Perl
• Experience working with SQL and relational data models
• Experience installing and configuring Oracle, MySQL and/or MongoDB databases
• Experience using Ansible and YAML
• Experience with monitoring tools such as MRTG, Nagios, Cacti, and Sniffer
• Experience using REST APIs, SOAP APIs, and software integrations
• Experience implementing load balancing and HTTP servers using NGINX and HAProxy
• Experience with OpenLDAP, Elasticsearch, Kibana, Kibana Dashboards, Kafka, and Postman
• Knowledge of security architectures and firewalls
• Network knowledge and skills including TCP/IP, UDP, routing protocols, Layer 2 and 3 switches, firewalls, and load balancers
• Knowledge of telecommunications domains and standards including TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, and DHCP
• Prior experience with cloud computing concepts, including GCP and Microsoft Azure
• Experience deploying containerized solutions using Kubernetes and Docker
• Experience working with BSS/OSS is required
• Understanding of complex deployment architectures and ability to design scalable and HA systems
• Flexibility in working schedule to accommodate time zones across the Americas
• Highly proficient in spoken and written English and Spanish
• Nice to have: Telecoms or Cable Operator experience and exposure
• Nice to have: Professional working proficiency in spoken and written Portuguese

• Remote home-office work in Mexico
• Opportunity to work with a global team
• Professional growth and increasing responsibility
• Mentoring colleagues and supporting onboarding
• International travel up to 5% of the time