Field Service Engineer – Analytical Instruments

• Install, maintain, troubleshoot, repair, and support analytical instruments, equipment, and associated systems
• Interact directly with customers and customer care representatives to coordinate and manage service activities and logistics
• Manage and complete assigned field service tasks independently and efficiently
• Diagnose technical issues using structured analytical troubleshooting and provide appropriate solutions and recommendations
• Perform preventive maintenance, corrective maintenance, system upgrades, and other technical service activities
• Ensure equipment operates according to applicable specifications and customer requirements
• Ensure compliance with Thermo Fisher Scientific safety, quality, and regulatory standards
• Generate accurate, complete, and timely service documentation and reports
• Collaborate with customers to understand technical and operational needs and provide service solutions
• Work with local and global technical support, application, commercial, and service teams
• Participate in work schedule and service planning with colleagues and management
• Identify potential customer needs and provide relevant sales leads and feedback
• Maintain and develop technical knowledge of supported products, technologies, software, and related IT environments
• Participate in technical and product training to support current and future analytical instrument platforms

• 5+ years of relevant technical, field service, engineering, or instrumentation experience
• Bachelor’s degree or higher in mechatronics, electronics, electrical engineering, mechanical engineering, engineering, or another relevant technical discipline, or equivalent practical experience
• Experience working with scientific, laboratory, analytical, industrial, or other complex technical instrumentation is an advantage
• Experience with Thermo Fisher Scientific instruments or technologies is an advantage
• Strong analytical troubleshooting and problem-solving skills
• Strong hands-on technical capabilities and ability to work with complex electromechanical systems
• Interest in technology, software, networking, and IT-related systems
• Ability to learn and support new technologies and instrument platforms
• Effective technical communication and interpersonal skills
• Strong customer-service orientation and ability to work effectively in a customer-facing environment
• Ability to work independently while collaborating effectively with local and global teams
• Fluent in Hebrew and English
• Valid Israeli driving license
• Willingness and ability to travel extensively to customer sites
• Working week is Sunday - Thursday
• Able to lift 40 lbs. without assistance
• Some degree of PPE required
• Will work with hazardous/toxic materials

• Professional growth and development opportunities
• Technical and product training as required
• Full-time employment
• Fully remote work arrangement