Account & Relationship Management Executive – Clinical Technology

• Manage and grow a portfolio of strategic healthcare accounts across Queensland and other assigned territories
• Drive renewal and new business revenue across UpToDate, Lexidrug, and Expert AI
• Achieve and exceed annual sales and renewal targets
• Manage the full customer lifecycle, including renewals, upsell opportunities, and new business acquisition
• Develop and execute strategic account plans
• Identify expansion opportunities within existing accounts and new prospects
• Maintain an accurate sales pipeline and provide regular forecasting updates
• Generate new business across public and private healthcare sectors
• Lead solution-based sales conversations focused on clinical, operational, and strategic outcomes
• Lead complex sales cycles involving multiple stakeholders and procurement processes
• Build relationships with clinical leaders, executives, procurement teams, digital health leaders, and key influencers
• Maximise customer utilisation and adoption of UpToDate, Lexidrug, and Expert AI
• Support implementation, training, and customer engagement initiatives
• Identify and address risks affecting renewals or customer satisfaction
• Develop relationships with state government health agencies, public hospitals, health networks, and healthcare organisations
• Understand government procurement frameworks and tender processes
• Monitor market developments, healthcare policy changes, and funding initiatives
• Represent Wolters Kluwer at industry events and customer meetings
• Collaborate with Customer Success, Marketing, Product, Clinical Consulting, Leadership, and APAC teams
• Share market intelligence and customer feedback to support product development and business strategy

• Bachelor's degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or related discipline
• Minimum 5 years of successful B2B sales or account management experience
• Proven track record of meeting or exceeding sales targets
• Experience managing enterprise or strategic accounts
• Strong experience working with government, healthcare, or public sector organizations
• Key relationships across the C-suite in Australia
• Demonstrated ability to manage complex sales cycles and multiple stakeholders
• Excellent presentation, communication, and negotiation skills
• Strong commercial acumen and analytical capability
• Ability to undertake approximately 30% domestic travel in Queensland and other assigned territories
• Preferred: Experience selling SaaS, healthcare technology, software, clinical decision support, or digital health solutions
• Preferred: Experience selling to hospitals, health systems, universities, and government healthcare agencies
• Preferred: Familiarity with clinical workflows and healthcare decision-making processes
• Preferred: Experience with CRM systems such as Salesforce

• Competitive salary
• Commission plan
• Benefits
• Career development and advancement opportunities within a global organization
• Flexible Working Arrangement – Introducing Work from Anywhere and hybrid working
• Work with market-leading healthcare technology solutions
• Opportunity to make a meaningful impact on healthcare quality and patient outcomes