ITSM / ITIL Governance Consultant – Mid-Level

• Formalize the Process Owner and Process Manager structure and implement the ITSM governance plan.
• Drive the maturity development of Incident, Change, Problem, Configuration/Asset, Service Catalog, Request, SLA, and Knowledge processes.
• Monitor KPIs, SLAs, and OLAs, reporting progress and variances to senior leadership and management.
• Mobilize internal teams, vendors, and partners to execute action plans and digital transformation initiatives.
• Promote continuous process improvement and alignment between IT and the business.

• Experience in IT Service Management (ITSM) within large-scale corporate environments.
• Strong knowledge of ITIL processes (Incident, Change, Problem, Configuration/Asset, Service Catalog, Request, Service Level, and Knowledge), with an end-to-end process perspective.
• Experience designing, assessing the maturity of, and continuously improving ITSM processes.
• Experience with metrics-driven management (KPIs, SLAs, and OLAs).
• Experience managing vendor and partner governance.
• Knowledge of COBIT, auditing, and compliance.
• Experience with ITSM tools (ServiceNow, SMAX, Jira Service Management, Remedy) — preferred.
• Advanced ITIL 4 certifications (Managing Professional / Strategic Leader) or COBIT certification — preferred.
• Experience in the electric power sector or highly regulated environments — preferred.
• Track record in organizational transformation programs and implementing governance from the ground up — preferred.

• 12-month contract/engagement
• Remote work