Integration Support Specialist

• Provide technical support and troubleshooting for API integrations, database connectivity, and data exchange between systems
• Investigate and resolve integration failures, API errors, and data inconsistencies using logs, API responses, and database records
• Write, optimize, and execute SQL queries to diagnose issues, extract data, and support integration workflows
• Test RESTful API and webhook endpoints, interpret payloads, and debug authentication and authorization issues
• Scope integration issues by collecting facts, reproducing problems, and involving engineering teams as needed
• Support and maintain integrations with Microsoft Cloud technologies and third-party systems
• Collaborate with peers, management, and engineering teams across regions to resolve service issues
• Act as an internal customer advocate by communicating integration requirements to product and engineering teams
• Document integration patterns, known issues, and troubleshooting procedures
• Help customers understand integration capabilities, configure connections, and resolve common issues independently
• Proactively identify risks to integration stability and manage customer expectations
• Own tasks, follow up proactively, and ensure fast resolution

• Previous experience in technical/integration support in IT
• Strong SQL skills, including database connectivity, complex queries, data analysis, and data-level troubleshooting; MS SQL preferred
• Hands-on experience with RESTful APIs, OAuth, API keys, request/response debugging, and Swagger/OpenAPI documentation
• Experience with API testing tools such as Postman, Insomnia, or cURL
• Familiarity with JSON, XML, HTTP, and HTTPS
• Azure and/or Microsoft 365 certification roadmap certification, such as Azure Fundamentals, Azure Administrator, or Microsoft 365 Certified Fundamentals/Associate level
• Fluent English, verbal and written
• Experience with Microsoft Cloud technologies, especially Azure
• Ability to identify, update, and create Help Center articles on integration topics
• Ability to work effectively as part of a team
• Ability to make quick decisions, align priorities, and execute tasks
• Ability to stay calm under pressure
• Ability to communicate clearly and precisely with non-technical stakeholders
• Experience troubleshooting SaaS application integrations is a plus
• Experience with ETL processes or data migration is a plus
• Experience with PowerShell or Python scripting is a plus
• Experience with licensing and invoicing systems is a plus
• Experience with MS Partner Center or similar administrator portals is a plus

• Fully remote position with long-term cooperation
• Option to work from the Latvia office
• Access to Microsoft certifications
• Continuous learning opportunities tailored to the role
• Four weeks of paid vacation per year
• Paid public holidays
• Employee referral program with rewards
• Collaborative, multicultural international team environment