Sales Paralegal – Team Lead

• Supervise and guide Sales Paralegals and Assistants, reinforcing performance expectations, priorities, and processes
• Conduct one-on-one meetings, coaching sessions, and performance evaluations
• Adapt coaching to different learning styles, experience levels, and performance needs
• Reinforce trauma-informed communication practices, including empathy, active listening, appropriate tone, and respectful client communication
• Deliver approved training and follow up on development plans
• Recognize achievements and address performance or behavioral concerns
• Execute sales strategies and guide the team toward conversion, contract revenue, deposit revenue, and case-opening goals
• Monitor results, identify trends and root causes, and provide coaching and operational follow-up
• Oversee pipeline and follow-up execution, including promises to pay and pending case openings
• Hold team members accountable for targets, process adherence, and commitments
• Maintain a collaborative, respectful, and productive team environment
• Motivate the team through communication, recognition, contests, and engagement activities
• Maintain performance reporting and communicate results, risks, challenges, and recommendations to the Sales Manager
• Maintain records of training, coaching, development, performance discussions, actions, and follow-up outcomes
• Ensure Sales Paralegals accurately communicate attorney-approved guidance and refer legal questions appropriately
• Coordinate with QA, Learning and Development, Legal, and other teams
• Reinforce process changes and resolve or escalate operational concerns
• Achieve assigned conversion, contract revenue, case-opening, quality, follow-up, coaching, development, and documentation KPIs

• Proven experience in sales team leadership, coaching, and performance accountability
• Strong problem-solving, critical thinking, analytical, emotional intelligence, organizational, and time-management skills
• Ability to learn quickly and translate new information, processes, and guidance into consistent team execution
• Ability to think quickly and remain composed under pressure while maintaining accuracy, professionalism, and sound judgment
• Solid understanding of sales conversion, objection handling, follow-up, pipeline management, and closing within approved guidelines
• Close attention to detail in reporting, documentation, process adherence, and follow-through
• Excellent organizational and time-management skills
• Bilingual proficiency in English and Spanish required
• Experience in legal, immigration, professional services, or sales involving complex client decisions preferred
• Bachelor’s degree or equivalent combination of education
• Demonstrated sales leadership experience
• Familiarity with legal services and terminology, particularly immigration services, preferred
• Ability to perform sedentary work, sit for extended periods, and efficiently handle typing and data entry
• Consent to live monitoring of work activities during working hours

• Paid Time Off
• Mental Health Days
• Office Holidays