Senior Performance Support Specialist

• Perform performance tuning of Unit4 Financials by Coda before and after go-live
• Troubleshoot technical and application performance issues across new implementations and existing business-as-usual implementations
• Develop enhanced, proactive monitoring, detection, and remediation of performance issues
• Develop proactive, continuous performance-tuning processes to maintain optimal performance levels
• Comply with company information-security requirements and business procedures and policies
• Deliver proactive performance and technical support before and after go-live as part of the U4F by Coda team
• Travel to customer on-site meetings as needed

• Good working knowledge of the Unit4 Financials by Coda application
• 5+ years in customer success, performance optimisation
• Hands-on use of AI productivity tools, such as Microsoft Copilot
• AI-enabled productivity improvement and ability to identify automation opportunities
• Previous experience in a database-centric, web-enabled environment
• Ability to perform database tuning using SQL queries, indexes, statistics, and database views
• Understanding of database replication
• Understanding of web services and extension kit flows
• Experience with Java-based applications and Java containers such as JBOSS and Wildfly
• Experience implementing systems into SaaS Azure infrastructures
• Knowledge of TCP/IP and fundamental networking concepts and protocols
• Good communication and interpersonal skills
• Logical problem-solving approach using a solid methodology
• Ability to work under pressure
• Enthusiastic and flexible
• Strong team player
• Willingness to travel to on-site customer meetings as needed
• May require security clearance and background checks for customer projects and access to sensitive customer data

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities and tools and guidance for professional development
• Talented colleagues, role models and mentors
• Employee Resource Groups
• Safe and inclusive working environment
• Culture built on trust and accountability, with freedom and autonomy
• Sustainability initiatives including the Environmental, Social, and Governance strategy and Act4Good programme