Chiropractic Virtual Assistant, Front Desk Coordinator – ChiroTouch EMR

• Manage a high volume of inbound and outbound calls using the Intermedia VOIP phone system
• Answer patient questions, schedule care plans, confirm visits, and manage reschedules
• Perform proactive appointment reminder calls to minimize no-shows and keep clinic calendars full
• Maintain accurate, up-to-date patient records, intake forms, and schedules within ChiroTouch EMR
• Perform general medical administrative tasks, including document organization, digital fax handling, and messaging
• Route patient inquiries, clinical notes, or care plan questions to providers in a timely manner
• Support chiropractic patients regarding appointment logistics, practice policies, and intake requirements
• Document every phone call, patient request, and calendar modification accurately in real time

• Hands-on proficiency and recent experience using ChiroTouch EMR
• Strong, proven background managing high call volumes in a medical setting
• Exceptionally clear, professional spoken English
• Prior background working in chiropractic practices or physical therapy/rehabilitation clinics
• Experience using Intermedia VOIP or similar cloud-based phone platforms
• Strong multitasking ability
• High attention to detail
• Comfort managing administrative tasks between calls