Sales Administrator

• Own the end-to-end quotation process for customer opportunities
• Prepare quotations covering hardware, software, licensing, cloud, professional services, and Managed Services
• Clarify customer requirements and track quotations through follow-up
• Review pricing, margins, product availability, and commercial terms
• Prepare proposals, Statements of Work, agreements, and sales documentation
• Maintain accurate opportunity and customer records in PSA and CRM platforms
• Translate customer requirements into hardware and technology recommendations
• Specify laptops, desktops, workstations, monitors, docking stations, peripherals, and other end-user equipment
• Assess processor, memory, storage, warranty, and device requirements
• Obtain pricing, availability, deal registrations, and alternatives from distributors and vendors
• Assist with infrastructure quotations for servers, networking, firewalls, and wireless solutions
• Support development and pricing of Managed Services agreements
• Gather information on users, devices, locations, Microsoft 365, infrastructure, networking, security, cloud, backup, applications, support needs, and existing environments
• Determine services included in Managed Services agreements versus projects or out-of-scope work
• Prepare Managed Services proposals using established packages and pricing models
• Identify gaps, risks, and requirements needing technical review
• Assist with onboarding, transition, and remediation estimates
• Document proposal inclusions, exclusions, assumptions, and responsibilities
• Bridge sales and technical teams for straightforward requirements
• Research products, licensing, and solution options
• Prepare preliminary configurations and pricing for technical review
• Coordinate engineers, vendors, and distributors on complex opportunities
• Provide administrative support to business leaders, Account Managers, and sales
• Prepare renewal documentation and customer correspondence
• Track approvals, purchase orders, signed agreements, next steps, and required actions
• Support handover of won opportunities into procurement, projects, or service delivery
• Manage vendor quotations, special pricing, deal registrations, stock availability, and delivery timeframes
• Coordinate ordering after customer approval
• Support Microsoft 365, Azure, and other licensing quotations, changes, additions, and renewals
• Prepare renewal quotations ahead of expiry dates

• Previous experience within an MSP, IT Service Provider, or similar technology business
• Experience in Sales Administration, Sales Coordination, Account Coordination, Procurement, Inside Sales, or Pre-Sales support
• Strong understanding of how MSPs operate and services delivered to SMB customers
• Demonstrated experience preparing IT quotations and proposals
• Strong commercial awareness, including pricing, gross margin, and recurring revenue
• Ability to manage multiple opportunities accurately and independently own opportunities from customer requirements through quotation
• Experience specifying commercial laptops, desktops, and related end-user computing equipment
• Ability to interpret customer requirements and recommend hardware specifications
• Understanding of Managed Services agreements and MSP customer scoping information
• Experience working with IT distributors and technology vendors
• Familiarity with PSA and CRM platforms such as ConnectWise, Autotask, HaloPSA, or similar
• Experience with distributors such as Ingram Micro, Dicker Data, TD SYNNEX, or similar
• Exposure to vendors including Microsoft, Dell, HP, Lenovo, Cisco, Fortinet, or similar
• Strong written and verbal English communication skills
• Ability to work with business owners, salespeople, engineers, vendors, distributors, and customers
• Ability to identify opportunities requiring technical input or specialist review
• Microsoft 365 and Microsoft licensing knowledge is highly desirable
• Understanding of Azure, cloud services, and cybersecurity solutions is advantageous
• Experience quoting firewalls, switches, wireless equipment, servers, or other infrastructure is beneficial
• Experience preparing Statements of Work or project proposals is advantageous
• Understanding of IT procurement and hardware lifecycle management is beneficial

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance
• Internet allowance
• Gym & wellness allowance
• Regular team events & engagement activities
• Diji Assist mental health & counseling support
• Reimbursement for industry certifications
• Open-door culture
• Flexible work – home or office
• Rewards & recognition
• Christmas and financial year-end parties