Network / Technical Support Engineer, English & Spanish Speaker

• Provide 2nd and 3rd line technical support via email, telephone, and live chat to global customers
• Provide technical support through remote sessions
• Deliver technical support services and investigate issues
• Resolve escalated support incidents from customers and partners
• Replicate customer configurations to troubleshoot complex errors
• Progress simultaneous high-profile and high-priority issues
• Develop and maintain technical skills in selected products
• Undertake training to achieve and maintain accreditation in selected products
• Support software and hardware solutions including firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers

• Understanding of TCP/IP, routing, switching, related protocols, network environments, and topologies
• Thorough understanding of networking protocols
• Experience administering, installing, and troubleshooting Windows or Linux-based devices and networks
• Excellent telephone and written communication skills
• Excellent English language skills, written and verbal
• Proficiency in Spanish
• Passion for networking, security, Linux, and technical subjects
• Willingness to learn and embrace new technologies
• Commitment to rapid skills development

• Training and support toward industry-recognized qualifications
• Vendor certifications and accreditation training
• Tailored professional development
• Development of technical, customer service, and professional skills