On-Call Maintenance Specialist – Contract Role

• Analyze course performance metrics to identify content requiring updates
• Review student feedback at scale and prioritize actionable improvements
• Fix bugs in course materials and address student-reported issues
• Update classroom instructions for AWS Console, Azure Portal, and GCP Console changes
• Update Python/NodeJS code and outdated exercise and project dependencies
• Update course text, screenshots, instructions, tutorials, exercises, and projects
• Install updated Python packages in Udacity Workspaces
• Update exercises and starter code for newer programming environments, such as Python 3.6 to Python 3.12
• Test Cloud Labs and verify required cloud services are enabled
• Troubleshoot student access and permissions in federated AWS, Azure, and GCP accounts
• Work primarily as an individual contributor with Udacity team members and potentially Content Developers, Program Managers, and Learning Architects to define scope, set priorities, and gather information

• Strong understanding of popular services in two of AWS, Azure, or GCP
• Familiarity with compute, database, networking, storage, backup, container, and Kubernetes services
• Familiarity with at least one CI/CD tool, preferably CircleCI or GitHub Actions
• Familiarity with Docker and containerization technologies
• At least 2 years of software development experience, preferably in JavaScript or Python
• Experience with Git/GitHub and version control systems
• Ability to debug and update Python-based exercises and projects
• Strong troubleshooting skills
• Excellent written communication skills for documenting changes and providing clear instructions
• Ability to write technical instructional documentation comparable to official AWS, Microsoft Azure, or GCP documentation
• Strong attention to detail and a student-first mindset
• Architect-level certification is a plus
• Resume highlighting relevant cloud experience required for application

• Contractor role / contractor pool opportunity
• Compensation varies based on location, role, skill set, and level of experience
• Udacity contractor community
• Guidance, tooling, and logistical support from a Udacity team member