Accounting & Business Operations Support Specialist

• Act as the business and platform expert for customers using Pennylane as their central accounting and financial management software
• Serve as a liaison between business owners, in-house accountants, and accounting firms
• Develop a daily understanding of the issues encountered by users
• Investigate requests and provide an answer or solution, or escalate issues to the technical teams
• Help in-house and firm-based accountants import their data into Pennylane to facilitate migration
• Receive and qualify accounting-related requests
• Track requests through to the complete resolution of tickets
• Contribute to the creation and updating of help resources
• Share accounting knowledge and hands-on experience with colleagues
• Provide product teams with structured customer feedback
• Identify areas for improvement and lead improvement projects

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm (ideally covering at least three tax seasons)
• Experience working directly with business owners is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional-level English
• Excellent written communication skills and the ability to interact with users clearly and professionally
• Ability to understand and respond to customer needs while providing excellent service
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Willingness to learn and stay up to date with product developments
• Candidates must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days on top of 5 weeks of paid vacation
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or in a coworking space
• A BSPCE equity package
• Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including quarterly Tech Days and an annual seminar