Senior Customer Success Manager

• Partner with customers to understand their fleets and unique challenges
• Advise customers on customizing Samsara’s IoT platform
• Serve as a long-term customer partner
• Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product
• Ensure customers improve the safety, efficiency, and sustainability of operations
• Create joint success plans covering objectives, metrics, timelines, and barriers
• Lead renewal-focused business reviews and align on upcoming goals
• Explain Samsara platform capabilities to businesses across multiple industries
• Mitigate escalations and resolve customer issues
• Handle general customer inquiries and questions
• Provide multichannel service through phone, web, email, and channel requests
• Prioritize work queues, backlogs, and incoming requests
• Provide customer service from initial request through transaction closeout
• Champion Samsara’s cultural principles as the company scales globally

• 2-5 years of experience in a Customer Success, account management, or consulting role
• SaaS experience preferred
• Experience supporting or working with technical products
• Strong problem-solving skills
• Bachelor’s degree from a 4-year institution
• Spanish and English fluency
• IA tools fluency (Claude/ Pilot/ Gemini, others)
• Ability to take initiative and thrive in a fast-paced, change-heavy environment

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health plans
• Parental leave plans
• Flexible working model
• Remote work support where aligned with operational requirements
• Offices open for employees who prefer to work in-person