Business Operations and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients using Pennylane
• Serve as the liaison between business leaders, in-house accountants, and accounting firms
• Engage with users daily and understand the issues they encounter
• Investigate requests and provide an answer or solution
• Escalate issues to technical teams when necessary
• Help corporate accountants and accounting firms import their data into Pennylane to facilitate migration
• Continuously develop knowledge of the product, the company, its vision, and its departments
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to full resolution
• Handle increasingly complex customer requests
• Create and update help resources to promote customer self-sufficiency
• Share accounting knowledge and hands-on experience with colleagues
• Provide product teams with structured feedback based on customer usage
• Identify areas for improvement and lead improvement projects

• Degree or qualification in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Direct experience working with a business leader is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly and effectively
• Ability to understand and respond to customer needs while providing excellent service
• Ability to work independently and as part of a team
• Flexible and comfortable adapting to rapid changes in the platform
• Eager to learn and stay up to date with product developments
• Must have the right to work in France; the company does not sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation
• The opportunity to improve your English through Busuu
• A monthly allowance to support working from home or from a coworking space
• An allocation of BSPCE (French employee stock options)
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac computer
• Company events, quarterly Tech Days for remote employees, and an annual company retreat