Outbound Sales Representative

• Conduct outbound calls to qualified customers and prospects using predictive dialer systems
• Establish rapport and explain the purpose of calls
• Complete customer qualification and insurance review assessments
• Confirm policy details including provider, premium amount, cover level, and policy term
• Gather customer information such as age, smoking status, and other qualifying factors
• Identify life events or changed circumstances creating insurance review opportunities
• Ask questions to uncover customer needs and protection gaps
• Handle objections professionally
• Complete data protection, compliance, and address verification checks
• Transfer qualified customers to licensed advisers
• Maintain accurate CRM records
• Achieve daily, weekly, and monthly performance targets
• Deliver high-quality opportunities to the adviser team
• Contribute to a collaborative, performance-driven remote sales environment

• Excellent spoken and written English communication skills
• Professional and confident telephone manners
• Previous experience in outbound sales, telesales, appointment setting, lead generation, insurance, financial services, BPO, or customer service
• Strong listening, questioning, and relationship-building skills
• Ability to follow scripts while maintaining natural and engaging conversations
• Proven objection-handling and persuasion skills
• Strong attention to detail and accurate note-taking abilities
• Experience working with CRM systems
• Goal-oriented mindset with a passion for achieving performance targets
• Reliable work ethic and professional attitude
• Working hours aligned with UK business requirements

• Fully remote work from home
• Long-term career opportunities
• Supportive team collaboration
• Develop sales, communication, and customer engagement skills
• Performance-based rewards
• Exposure to the insurance and financial services industry
• Professional and continuous-improvement culture