Short-Term Rental Supply Coordinator

• Source and recruit cleaners across allocated locations.
• Conduct interviews, arrange trial cleans, and manage onboarding.
• Monitor cleaner performance using operational data and performance trackers.
• Provide feedback, coordinate retraining, and recommend warnings or deactivation when standards are not met.
• Support development of the cleaner network.
• Coordinate cleaning, maintenance, and linen schedules across the property portfolio.
• Manage daily scheduling changes and ensure services are delivered on time.
• Liaise with cleaners, maintenance providers, linen suppliers, and contractors.
• Source, onboard, and manage relationships with suppliers.
• Build partnerships with existing suppliers and monitor performance against service levels.
• Manage inbound operational requests and coordinate tasks.
• Handle operational administration, including scheduling payments and managing invoices.
• Support team KPIs through planning and coordination.
• Identify process improvements that enhance efficiency and guest experience.
• Work with internal teams to support smooth operations and business objectives.

• At least 2 to 3 years of recent experience within the short term rental industry.
• Experience coordinating cleaners, suppliers, maintenance, or operational schedules.
• Strong analytical skills, with experience using Looker, Excel, or Google Sheets to monitor performance and identify trends.
• Excellent organisational skills with the ability to manage multiple priorities in a fast paced environment.
• Strong communication and relationship building skills.
• A collaborative approach and willingness to improve processes.
• A customer focused mindset with a commitment to delivering an excellent guest and client experience.
• Shift schedule: 7:00am to 4:00pm (Perth time) on a rotating roster.
• A quiet, dedicated workspace.
• A headset with microphone and webcam.
• Stable high speed internet with a backup connection, minimum 5 Mbps.
• A laptop or desktop with at least a quad core 2.5GHz CPU, 8GB RAM, and 128GB SSD.

• This is a contractor role.
• We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth.
• We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.