Manufacturing Solutions Engineer

• Partner with plant-level and corporate stakeholders at customer sites, including operators, engineers, IT, quality, and operations leadership
• Lead the design, build, and deployment of customer-specific Tulip solutions
• Work side by side with customers and partners to implement solutions in live manufacturing environments
• Deploy solutions to live production environments with minimal disruption
• Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
• Work with machine data, events, and production context including orders, materials, and routings
• Troubleshoot and resolve complex issues spanning software, data, and operational workflows
• Serve as technical owner and authority for forward-deployed customer solutions
• Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
• Document solutions and share learnings across internal teams
• Communicate and work with the broader customer team to strategize for success
• Represent the voice of the customer to Product and Engineering teams and influence product roadmap and feature design
• Help generalize customer-specific solutions into reusable product capabilities
• Contribute to internal process development, best practices, and cross-team collaboration
• Collaborate with Account Executives, Customer Success Managers, Product Managers, and Engineering

• 5+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
• Ability to walk a shop floor and independently identify opportunities for operational improvement
• Experience with Operations Technology, including MES, ERP, quality, or production systems; architecture and implementation experience strongly preferred
• Experience integrating systems and devices in manufacturing environments
• Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
• Proven ability to lead complex technical or operational initiatives end to end
• Strong project management, organization, and communication skills
• Comfortable and experienced in customer-facing, technically deep conversations
• Ability to think creatively and strategically while delivering practical solutions
• Demonstrated commitment to viewing problems through the customer’s lens
• Ability to learn quickly and lead by example in ambiguous environments
• BS degree in Engineering or a related technical field (or equivalent experience)
• Must be able to travel up to 75%
• Business level of English to communicate with internal team and handle English knowledge database
• Business level of Japanese to communicate with Japanese customers, internal team, and handle Japanese material
• Must possess a valid Japanese work visa at the time of application; visa sponsorship is unavailable

• Direct impact on product and culture
• Company equity
• Hybrid Work Style
• Learning & Development benefit
• Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation)
• Commutation Allowance