Logistics & Delivery Advisor, French, English

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to keep improving the service provided

• Fluent in French, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• Solid C1, C2 or native level in the working language
• Minimum B2 English
• Clean criminal record
• Valid work permit or European passport
• Resident of a country within the European Union
• CV must be sent in English

• Fixed salary plus performance bonuses
• Signing or welcome bonuses depending on eligibility
• Fully paid training (2, 4 or 6 weeks depending on project)
• Choice of on-site, hybrid or fully remote-in-Bulgaria work models
• For Content Moderation / Digital Trust & Safety roles: up to 21 days of hotel or shared-apartment accommodation covered, plus a €1,500 relocation bonus paid in two installments
• For other roles: flight covered up to €150, up to 21 days of accommodation, help securing an apartment in Sofia, and a €300/month gross accommodation allowance
• Football tournaments, beach barbecues, surf lessons, and cultural events