Customer Success Team Lead

• Oversee the daily operations of the Customer Success team
• Ensure high service standards and strong customer retention
• Provide support and guidance to team members
• Monitor and track team attendance to ensure adequate coverage
• Conduct one-on-one coaching sessions to enhance agent performance and skills
• Assess and track agent efficiency on a daily, weekly, and monthly basis
• Analyze customer feedback and support data to identify trends
• Implement improvements that increase customer satisfaction and retention
• Perform other tasks as assigned

• Proven experience in customer support, team management, or a similar role with a strong focus on customer satisfaction and retention
• Strong communication and leadership skills
• Ability to analyze data and identify trends for process improvement
• Detail-oriented with excellent organizational and problem-solving abilities

• Remote work; fully remote organization allowing work from any location
• 15+ working days of holidays
• Internet subsidy/high-speed internet budget
• Health and wellness budget
• Birthday gift with additional time off
• Regular team-building activities and engaging online events
• Career advancement opportunities based on performance
• 2 paid volunteering days each year
• Permanent contract
• Global flatwork culture
• Additional benefits