Global Training, Development & Retention Specialist

• Execute Aqua Expeditions’ Global Training & Development strategy across operations
• Diagnose operational capability gaps through observation, interviews, performance information and direct employee and leader engagement
• Design, adapt and deliver practical training programs aligned with Aqua service standards, SOPs, expected behaviors and business priorities
• Provide hands-on, on-the-job and onboard training across Aqua Expeditions operations
• Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives
• Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people-development capabilities
• Build structured development plans and identify high-potential employees and employees ready for broader responsibilities
• Support succession planning by maintaining visibility of internal talent, development progress, readiness and capability gaps
• Develop and support internal trainers and subject-matter experts
• Support Aqua Lab and other practical learning platforms and initiatives
• Follow up on training and development actions to verify behavioral application, operational improvement and progress against objectives
• Maintain records, evidence and dashboards covering training, participation, development plans, talent observations and outcomes
• Provide structured field feedback and recommendations to Global People & Culture and operational leadership
• Coordinate external training providers when required
• Deliver an annual Training & Development plan aligned with operational priorities and regional needs
• Demonstrate training effectiveness through observable behavior and performance improvement

• University degree in Hospitality Management, Business Administration, Human Resources, Psychology, Organizational Development, Education or a related field
• 3-5 years of relevant professional experience in Training, Learning & Development, Talent Development, operational coaching or a related field
• Experience in luxury hospitality, cruise, travel or premium service operations is strongly preferred
• Ability to work remotely while maintaining excellent communication and alignment with global teams across different time zones
• Fluency in both English and Spanish is a plus
• Proficiency in French is appreciated

• Ability to work remotely
• Independent Contractor Agreement