Customer Support Specialist

• Answer customer inquiries about products and services, including website, company, vehicle-specific, electromobility, service, sales, redirects, and contact details
• Acknowledge and resolve customer complaints
• Process inquiries received through multiple channels
• Identify customer needs and assist customers using specific features
• Analyze and report product malfunctions
• Assist in training new employees when requested by management
• Update internal databases with technical issues and useful customer discussions
• Inform customers about new features and functionalities

• High school diploma or equivalent (preferred)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (a plus)
• Familiarity with the automotive industry (an advantage)
• Experience using help desk software and remote support tools
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

• Competitive salary and benefits
• Opportunity for rapid career growth within the company
• Training tailored to your career path
• Collaborative work environment
• Multicultural teams
• Proactive support
• Fully remote work arrangement