Director, Business and Process Optimization – Pharmacovigilance

• Provide strategic leadership for departmental operations and resourcing
• Develop and execute strategies for continuous process improvement and organizational performance optimization
• Provide management and strategic direction to business operations/corporate functions
• Participate with senior leadership in developing and authorizing strategic business plans
• Oversee cross-functional activities, projects and initiatives
• Deliver strategic insights, analyses and recommendations
• Assess compliance with cross-functional processes, systems/applications, training and communications
• Serve as business lead for large, complex, cross-functional process-improvement initiatives
• Collaborate with stakeholders, peers and leaders on strategy, execution and communications planning
• Provide administrative oversight including staffing, budgeting, scheduling and long-term planning
• Provide strategic direction through line management of a team
• Oversee recruitment, induction, talent development and staff retention
• Provide coaching, feedback, performance appraisals, development plans and career coaching
• Develop and implement business plans and forecasting
• Support and drive process and systems optimization activities
• Provide oversight and/or responses for client or internal process audits and CAPAs
• Cultivate a continuous-improvement environment
• Act as an internal transformation consultant for M&A integration activities

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• Extensive pharmacovigilance experience
• Experience of process improvement, safety applications and systems
• Demonstrated line management experience
• Extensive leadership experience in PV from a service provider environment
• Experience optimizing processes and managing through to implementation
• Outstanding leadership and management skills
• Advanced skill in process development and improvement, especially as it applies to clinical and post-marketing PV
• Excellent project management skills
• Certification in process improvement methodologies such as Lean Six Sigma is a plus
• Superior attention to detail, investigative and analytical skills
• Outstanding interpersonal, negotiation and problem solving skills
• Superior computer skills, including understanding of clinical management and pharmacovigilance technology and systems
• Expert understanding of clinical trial practices, processes and requirements, including regulatory guidelines and directives
• Superior oral and written communication skills, including the ability to communicate in English, both orally and in writing
• Ability to direct and promote teamwork in multidisciplinary and/or multicultural team settings
• Ability to drive innovation in developing new process-improvement ideas
• Outstanding organizational, judgment, analytical, decision-making and interpersonal skills to manage complex projects in parallel and rapidly changing priorities

• Remote work availability
• Kindness, flexibility, growth and belonging
• Collaborative team environment
• Coaching and feedback
• Formal performance appraisals
• Development plans and career coaching
• Talent development and retention opportunities