Intake Coordinator

• Manage incoming enquiries from prospective clients and respond promptly and professionally
• Guide individuals through the intake process and explain next steps and required information
• Gather accurate information to determine suitability and eligibility
• Maintain organised records of enquiries, interactions, intake outcomes, trackers, and relevant systems
• Engage with prospective clients, establish rapport, and understand their needs
• Explain services, processes, and requirements clearly and accurately
• Conduct consistent follow-ups and prevent opportunities from being lost
• Communicate via phone, email, and other communication channels
• Handle questions and concerns, escalating complex matters when necessary
• Take ownership of enquiries through the intake process and complete outstanding tasks
• Follow procedures while identifying opportunities to improve efficiency and conversion rates
• Manage competing priorities while maintaining service quality and accuracy

• Previous experience in sales, client intake, admissions, lead management, or a similar customer-facing role is essential
• Excellent English communication skills, both written and verbal
• Strong confidence communicating with people over the phone and through written channels
• Demonstrated ability to manage enquiries, conduct follow-ups, and guide people through a process
• Strong organisational skills and attention to detail
• A proactive, self-motivated approach with a strong sense of accountability
• Ability to work independently and manage responsibilities in a remote environment
• A strong work ethic and willingness to go the extra mile to deliver quality results