Medical Receptionist – Insurance Specialist, Certified Medical Assistant

• Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries
• Re-engage inactive patients and follow up on no-shows to keep treatment plans on track
• Drive appointment conversion by building rapport, addressing patient hesitation, and answering benefit questions
• Maintain complete documentation of every patient interaction in the EHR
• Perform insurance verifications covering active/inactive status, effective dates, copays, coinsurance, deductibles, and out-of-pocket maximums
• Differentiate HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine patient financial responsibility
• Identify and coordinate referral and prior authorization requirements
• Verify in-network and out-of-network benefits and policy limitations
• Manage and optimize physician calendars using eClinicalWorks (eCW)
• Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues
• Liaise with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth

• 2+ years of virtual assistant support for a U.S.-based medical practice, handling phone workflows, scheduling, verification, and remote physician collaboration
• Recent, hands-on experience using eClinicalWorks (eCW); outdated eCW experience will not be considered
• Deep operational knowledge of insurance mechanics beyond basic data entry, including HMO/PPO, deductibles, prior authorizations, commercial payers, and Medicare
• Exceptional English language skills
• Cheerful, upbeat, and professional phone demeanor capable of building quick rapport
• Availability for a full-time contractor position, 40 hours per week
• Availability Monday through Friday, 8am–5pm EST