Sales Administrator

• Handle incoming sales enquiries from other team members with a high level of accuracy
• Submit warranty requests
• Manage sales activity and switch between client and EPD roles while maintaining customer service standards
• Record quotes and customer feedback accurately in the CRM system
• Manage customer account queries
• Process sales orders quickly and accurately in line with company procedures
• Maintain accurate CRM data, including machine numbers and customer categories
• Assist internal and F2F teams with administrative tasks, custom pricing records, and F2F marketing requests
• Process consignment stock orders and transfer requests
• Manage sample product requests
• Post daily activity and financial targets to company communication forums
• Log cases for sales order issues
• Manage customer ETA requests with logistics
• Request PODs from logistics and forward them to customers
• Comply with the organization's Information Security Management System (ISMS) and applicable policies, procedures, standards, and guidelines

• Dynamic, motivated and hungry for sales success
• Experience in using NetSuite
• Proven telephone-based sales experience
• Track record of over-achieving targets
• Strong phone selling skills and active listening
• Ability to upsell and cross sell relevant items to increase margin
• Familiarity with CRM systems and practices
• Experience in Asana is an advantage
• Building effective working relationships with internal and external customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to influence
• Strong attention to detail
• Skilled in negotiation
• Experience of working with technical or complex information

• Highly competitive salary – paid weekly
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year
• 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers